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Our
Office Policies
At The
Allergy Center at Brookstone,
we promise to provide you with the best possible
healthcare available, and to make your experience
in our office as pleasant as possible.
Office
Hours
Columbus
Office:
Monday
- Friday: 8:00
a.m.
- 5:00
p.m.
Closed for Lunch: 12:30 p.m. - 1:30 p.m.
"Injection
Only" hours differ - See
Injection Schedule
Lagrange
Office:
Every
Thursday*: 8:30 a.m. - 5:30 p.m.
Closed for Lunch: 12:00
p.m - 1:30 p.m.
No allery injections are given in the Lagrange Office.
Appointments
Patients
are seen in the office by appointment.
To schedule an appointment for our Columbus
office, please call us during office hours
at 706-324-4012.
To schedule
an appointment for our Lagrange office,
call 706-885-0070.
When
you call, please specify to the receptionist
that you are making an appointment for
our office in Lagrange.
If
you are receiving an injection only, you do
not need a specific appointment but should
arrive within the posted injection
schedule hours.
NOTICE:
Because
of the nature of our specialty, we ask that
you refrain from wearing perfume or other fragrances
to the clinic. These odors may trigger
asthma, rhinitis or migraines for some of our
patients.
Cancellations
If
you cannot keep your scheduled appointment,
please notify the office at least 24
hours in advance.
Missed
Appointments
Patients
who consistently fail to present themselves
for scheduled appointments or fail to cancel
their appointments 24 hours prior to the scheduled
appointment will be considered chronic "no-show" patients
and may be denied further access to the clinic. When
new patients who are referred miss their appointment,
a letter is sent to the referring physician
to let them know of the missed appointment.
Emergencies
If
you have an emergency, CALL
911, or go to the emergency
room immediately. Do not attempt to contact
the on-call physician. The emergency room physician
will contact the on-call physician if necessary.
Link
to: What To Do in an Asthma Attack
Fees
and Payments
Co-payments,
co-insurance, and deductibles are due at the
time of your visit. Payments can be made
in the form of check, cash or credit card.
If other arrangements need to be made depending on
your insurance coverage or special circumstances, please
see our billing department to make those arrangements
.
Insurance
Policy
Insurance
coverage is a contract between the patient
and the insurance carrier. In compliance with
contracts with some insurance companies, and
as a courtesy for our patients, The
Allergy Center at Brookstone, P.C.,
will bill the patient’s
insurance for the required payment. The patient
is responsible for any co-payment, co-insurance
or deductible at the time of the visit. It
is the patient’s responsibility to advise
us in a timely manner of any change in coverage
or eligibility.
All
of our providers accept most insurance plans,
and are “in network” for all major
healthcare plans. We suggest that you check
with your insurance company or human resources
office if you have questions.
Prior
to scheduling your initial new patient appointment,
it is our policy to obtain all insurance information
to include: name of patient; date of birth;
name of employee who carries the insurance,
and his or her date of birth and relationship
to patient; policy number; name of insurance
company, claim address, phone number, and the
customer support phone number. We also need
the name of your primary care provider and
referring provider.
It
is our policy to check insurance eligibility
on every new patient and to verify coverage
benefits prior to the appointment. If we are
unable to verify eligibility and benefits due
to lack of information or erroneous information,
you may be seen as a self-pay patient or the
appointment will need to be re-scheduled.
Bring
your insurance card for each visit. Again,
we are happy to file your insurance claim for
you, but ask you to notify us by mail or immediately
upon arrival of any name, insurance, home address,
or telephone number changes. Changes in insurance
coverage should be reported to the clinic staff
as soon as possible.
Privacy Policy
See Privacy Policy
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